Privacy Policy

Last updated: February 25, 2026

1. Introduction

Keiko Coach ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered running coaching platform ("Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and profile details when you create an account.
  • Assessment Data: Responses to the onboarding quiz including training history, fitness level, race goals, and preferences.
  • Training Logs: Notes, RPE ratings, and feedback you provide about your workouts.
  • Communications: Messages you send to us via email or through the Service.

2.2 Information from Third Parties

  • Strava Data: When you connect your Strava account, we access your activity data including distance, pace, heart rate, elevation, and other workout metrics as authorized by you.
  • Other Integrations: Data from other fitness platforms you choose to connect.

2.3 Automatically Collected Information

  • Usage Data: How you interact with the Service, including pages visited, features used, and session duration.
  • Device Information: Browser type, operating system, device type, and IP address.
  • Cookies: We use cookies and similar technologies for authentication, preferences, and analytics.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Generate personalized training plans and race predictions.
  • Analyze your training data to deliver AI coaching recommendations.
  • Improve and develop new features for the Service.
  • Communicate with you about your account, updates, and support requests.
  • Process transactions and manage your subscription.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

  • Service Providers: Third-party vendors who assist us in operating the Service (hosting, analytics, payment processing). These providers are contractually obligated to protect your data.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
  • With Your Consent: When you explicitly authorize us to share your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to certain processing of your data.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hello@keiko.coach.

8. Third-Party Services

The Service integrates with third-party platforms such as Strava. When you connect a third-party account, we access only the data you authorize. We encourage you to review the privacy policies of any third-party services you connect. You can disconnect third-party integrations at any time through your account settings or through the third-party platform directly.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service. We use:

  • Essential Cookies: Required for the Service to function (authentication, security).
  • Analytics Cookies: Help us understand how you use the Service to improve it.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

hello@keiko.coach